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Cigna Telemedicine - Virtual Healthcare with MDLive

MDLIVE offers a comprehensive suite of convenient virtual care options — available by phone or video whenever it works for you. MDLIVE board-certified doctors, dermatologists, psychiatrists and licensed therapists have an average of over 10 years of experience and provide personalized care for hundreds of medical and behavioral health needs.

When Virtual Healthcare is Appropriate When Virtual Healthcare is Not Appropriate
Virtual healthcare is a great option for routine issues such as:
  • Cold and flu symptoms
  • Allergies
  • Pink eye
  • Urinary tract infections
  • Rash
  • Sinus problems
  • Quick assessment for severity
  • Stomach aches
  • Skin issue
Virtual healthcare is not a good option for diagnoses that require a hands-on exam or emergencies or for injuries such as sprains and broken bones.

Behavioral Health Virtual Healthcare

Stressed or anxious? Getting help is now easier than ever with the help of behavioral care with MDLive. Talk therapy and psychiatry from the privacy of home.

  • Private video sessions: get 1-on-1 support in your home and at a time that’s convenient for you
  • Access to both psychiatrists and therapists: prescriptions available through local pharmacies if appropriate
  • Similar standard of care as in-person visits: you can see the same therapist with each appointment and establish an ongoing relationship

Virtual Behavioral Care is designed to help treat conditions like:

  • Anxiety
  • Depression
  • Life Changes
  • Grief and Loss
  • Stress Management

MDLive is easy to use!

  • Access MDLive by logging into myCigna.com and clicking on “Talk to a doctor.”
  • You can also call MDLive at 888.726.3171. (No phone calls for virtual dermatology.)
  • Select the type of care you need: medical care or counseling; cost will be displayed on both myCigna.com and MDLIVE
  • Follow the prompts for an on-demand urgent care visit, to make an appointment for primary or behavioral care, or to upload photos for dermatology care
Appointments are available via video or phone, whenever it’s most convenient for you. Virtual dermatology does not require an appointment.

Want to find out more?
Ask your HR representative for more information or log in to your account at premera.com.